Работа Technical Support Engineer (Vacancy code: TSE_VoIP), вакансия в Киеве

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As a result of growing and obtaining new projects we announce opening of vacancy for Technical Support Engineer.

Technical Support Engineer is responsible for tracking, deep investigation, researching, fast localization and solving customer issue and as a result of the performed steps provide customer with well grounded:
Solution on how to resolve problem by some configuration changes
Developed workaround instruction which fixes the problem
Communication customer problem resolution and providing customer’s education activity
Requirements:
• Knowledge and understanding CTI, VoIP (SIP, H.323).
• Deep knowledge of SIP:
o Sessions and common call flows
o Transfer call flows in SIP
o Offer/Answer Model in SIP will be a plus
• Knowledge of SDP purpose, basic level
• Methods of DTMF transmitting in VoIP, basic knowledge will be a plus
• H.323 networks structure knowledge, basic level will be a plus
• Understanding and experience in different OS like Unix, Microsoft Windows 2000, Microsoft Windows Server 2003 and others.
• Experience network systems support, network protocols (voice network experience will be a plus)
• Knowledge and experience in RDBMS (Oracle Database, Microsoft SQL Server, IBM DB2), basic knowledge of SQL will be a plus
• Good English skills (reading, writing, communications skills)
• Logical thinking
Previous experience of working in Software Technical support – considered as plus but not mandatory requirement, candidates working in the past as DBA, system\network administrators or developers may fit into our search scope
We are ready to boost your professionalism with high maturity of process organization, creative intelligent team to work with, international projects to work in, inspiring environment, in-door foreign languages training, medical insurance and other social benefits. For more information please refer to Career Page on Miratech website or contact Recruiting Team members directly over the phone 8-044-206-40-98.
If you meet these requirements, please send your resume to the e-mail resume@miratechgroup.com and put subject “Surname – Name (TSE_VoIP)”.

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Вакансии:
Специалисты службы поддержки;
Специалисты службы поддержки;
Название компании: Miratech |
Телефон: +380-44-206-4098
Контактное лицо: Recruiting Department
E-mail: Откликнуться на вакансию
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№ вакансии: 79495
Работа Technical Support Engineer (Vacancy code: TSE_VoIP)