Работа Helpdesk specialist, вакансия в Киеве

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A Leading International Banking group is looking for Helpdesk specialist.

Key Responsibilities:
To answer user requests/calls, register incidents, requests or incidents (tasks), try to solve them by phone or using the tools available in a short time, keep track of the problem status.
To escalate a case that requires a longer solving time to 2nd or 3rd line support or external providers, call back the clients for asking or offering supplementary information or for notify about different stages of a case.
To configure and installs IT equipment, install new software or software upgrades.

Requirements:
- University degree in IT, Engineering/Technical
- Excellent knowledge of: MS Windows XP, MS Office 2003, Office equipment
- Good spoken English

We are looking for individuals with considerable potential who welcome the challenge of working in a rapidly growing company. We offer excellent opportunities for professional development, an excellent working environment and a competitive compensation package (official salary, bonuses, medical insurance, dinners).

Please send your CV indicating the name of the vacancy to anna.mishchenko@itjobs.net.ua

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Вакансии: Специалисты службы поддержки;
Контактное лицо: Anna
E-mail: Откликнуться на вакансию
ICQ: 308-337-192
№ вакансии: 61605
Работа Helpdesk specialist