РезюмеIT crisis manager. Startup or business development manager of IT-related business., резюме в Киеве

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SUMMARY: IT manager. 15 years in IT. 7 years of staff management. 4 years of US experience. Open US visa. M.S. technical degree. Banks working experience. Passenger vehicles driver license.

EXPERIENCE:

ECALL, KIEV, UKRAINE - COMMERCIAL CONTACT-CENTER, COLLECTION
IT DIRECTOR Jul, 07 - March, 08
Responsibilities included: Supervising Cisco IPCC and VoIP support, software development, HelpDesk and system administration teams. Designing requirements, managing projects and coordinating activities. Managing contractors and outsourced services.
Stabilized IT operations and kept the staff after change of the top management.
Worked out IPCC development project and IT budget (about $ 2,000,000/yr) for Y'2008.
Resolved software development issues that increased a number of launched projects by 50%.
Developed and started implementing an IT-part of the company's office moving project.
Worked out a plan of reducing company's telecom expenses by 20% in Y'2008.

JAPAN TOBACCO INT., KREMENCHUK, UKRAINE - FMCG
IT MANAGER (HEAD OF LOCAL IT DEPARTMENT) Feb, 06 - May, 07
Designed requirements, managed projects and coordinated activities of local and outside teams. The largest project was a MAN link connecting 2 offices that provided much more reliable connection and 50 time faster service for a remote group.
Developed IT policies and procedures. On regular basis updated and tested Disaster Recovery Plans and kept the readiness according to the Service Layer Agreement.
Supervised changes and service requests. Improved quality of service to achive zero idle time.
Designed and performed the budget (about $ 500k/year), ordered hardware and software.
Couched the staff. Trained a successor.

OUTSOURCING TEAM FOR VENALI INC, KIEV, UKRAINE - SOFTWARE DEVELOPMENT
DEPUTY GENERAL MANAGER, CTO, NOC MANAGER (CONTRACT) May, 05 - Feb, 06
Created both organizationally and technically, and managed the NOC.
Sought for personnel.
Developed RFC and subprojects. Counseled developers in the network part of the project.
Purchased computers, office equipment, and services.
Supervised daily office life.

"FOXTROT" GROUP OF COMPANIES, KIEV, UKRAINE - FMCG, FINANCES
HEAD OF NETWORK GROUP, DEPUTY DEPARTMENT CHIEF Jun, 03 - May, 05
Supervised work of five Linux and network administrators and programmers including developing requirements, scheduling, budgeting, reporting and daily staff management. Projects list included:
- Deploying VoIP for interoffice and international calls that reduced company's expenses to 50%.
- Internet billing for departments and users. The project included moving account information to the single database in LDAP and synchronizing it with AD. As a result the entire traffic including emails could get distributed to departments and users.
- Developing the WAN from 5 to 18 remote locations.
- Redesigning company's Internet connections that increased available bandwidth by 50%, reduced expenses by 20% and raised reliability.
- Email exchange monitoring system.
- Server rooms video monitoring station with IP-cameras.
- Developing and deploying trouble tickets software.
- Deploying a fax-server and a voice mail one.
- Redesigning network security, installing IDS, replacing firewalls, and periodic auditing internal and external recourses.
In absence of the IT department chief I supervised the department (about 40 people).

CADENCE DESIGN SYSTEMS, CHELMSFORD, MA, USA - SOFTWARE DEVELOPMENT
SENIOR NETWORK ENGINEER Feb, 01 - Feb, 03
Led VPN project team (3 VPN engineers and 4 customer support specialists) responsible for VPN Conversion project (replacing expensive ISDN and dial-up). Resulted in $ 300,000 more savings in Y2002 than planned.
Supervised 2 technicians servicing LANs in 7 offices on the East Coast. The biggest project was converting the biggest office LAN (about 1,000 ports) to the new wiring system Cat.6, installing and maintaining a performance monitoring system, and replacing Cabletron switches (about 500 ports) with Cisco 6513 and 4006 that substantially improved server and desktop performance and backup time and eliminated user complains.

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Full resume: http://i.com.ua/~timurt/
LinkedIn: http://www.linkedin.com/in/timurt

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Резюме: IT Руководители ;
ФИО : Tim Tsyganko
E-mail: ttsyganko@gmail.com
Телефон: +380 (63) 377-6733
Web-сайт: http://i.com.ua/~timurt/
ICQ: 12362673